data privacy policy

Version: January 2023


ITH icoserve technology for healthcare GmbH is committed to protecting and respecting the privacy of your personal data. This Privacy Policy explains how the ITH icoserve technology for healthcare GmbH company ("ITH icoserve " or "we") listed in the imprint of this website will process your personal data as the data controller in accordance with the EU General Data Protection Regulation (GDPR).



Processing of your personal data


ITH icoserve processes your personal data as part of your use of our websites and online services as described in the following:


Use of the websites


When using our website, ITH icoserve processes information which is technically necessary for communication to take place and which may also be automatically sent to us by your browser or device, e.g., IP address, device type, browser type, pages visited, date and time of the request.

We process this information to enable you to visit the websites, to improve and accelerate the presentation of the websites, to adapt and prepare the information offered for specific target groups and to design the websites according to user preferences.

In addition, we process this information to ensure compliance with our Terms of Use, to exercise or defend ourselves against legal claims, and to prevent and counter fraudulent and similar actions, including attacks on our IT infrastructure.

The legal basis for the processing is the safeguarding of the legitimate interests of ITH icoserve as website operator (Art. 6 para. 1 lit. f GDPR).


Processing of personal data related to your business relationship with ITH icoserve


In the context of a business relationship with ITH icoserve, we process personal data of contact persons at customers, suppliers, sales partners, and partners ("business partners"). For more information you can contact us at any time. 



Cookies and other similar technologies


ITH icoserve and our partners use cookies and other similar technologies to operate the ITH icoserve website and personalize content and ads. You may find out more about how we use cookies in our Cookie Policy.



Links to other websites


ITH icoserve website may contain links to third-party websites and applications. This Privacy Policy applies only to ITH icoserve website and does not cover how third-party organizations process personal data. For information on the processing of your personal data, we encourage you to read their data privacy policies.



Recipients and transfer of personal data


Siemens Healthineers may share your personal data with the following recipients, if and to the extent such transfer is necessary:

  • Siemens Healthineers, our parent company. which process personal data to support in fulfilling our contractual or legal obligations or internal functions such as customer services;
  • other recipients such as business partners or (IT-) service providers which process personal data as part of their service provision for ITH icoserve (e.g., hosting or IT maintenance and support services);
  • third parties in connection with complying with legal obligations or establishing, exercising, or defending rights or claims or in relation to corporate transactions (e.g., for court and arbitration proceedings, to law enforcement authorities and regulators, to attorneys and consultants).

Sometimes a recipient to whom ITH icoserve transfers personal data is in a country in which applicable laws do not provide the same level of data protection as the GDPR. In such cases and unless permitted otherwise by applicable law, ITH icoserve only transfers personal data if appropriate and suitable safeguards for the protection of personal data are implemented, in particular, if the recipient entered into thewith us or if the recipient has approved in its organization.



Storage duration


ITH icoserve will only process your personal data for as long as it is necessary to fulfil the purpose of the processing (e.g., until the matter you have contacted us with is completely clarified) or until you withdraw your consent, unless legal obligations or the establishment, exercise or defense of legal claims make a longer retention necessary.



Your rights


Under the GDPR, you have specific rights in relation to your personal data. In particular, and subject to the statutory requirements, you may be entitled to:


  • obtain confirmation as to whether ITH icoserve processes personal data about you and, where that is the case, obtain access to your personal data processed by ITH icoserve as well as other information,
  • obtain the rectification of your inaccurate personal data processed by ITH icoserve,
  • obtain from ITH icoserve the erasure of your personal data processed by ITH icoserve,
  • obtain from ITH icoserve restriction of processing of your personal data,
  • obtain a copy of your personal information that you have provided to ITH icoserve or request that your personal information be transmitted to another recipient,
  • object to the processing of your personal data by ITH icoserve on grounds relating to your particular situation insofar as the processing of your personal data is based on legitimate interests.

If you have given ITH icoserve your consent to process your personal data, you have the right to withdraw your consent at any time with effect for the future, i.e., your withdrawal does not affect the lawfulness of the processing based on the consent before its withdrawal.



Data Protection Officer, Contact


The ITH icoserve Data Protection Officer support with any data privacy related questions, comments, concerns, or complaints or in case you wish to exercise any of your data privacy related rights. The Data Protection Officer may be contacted at

The ITH icoserve Data Protection Officer will always use best efforts to address and settle any requests or complaints brought to its attention. In addition, you may also contact a supervisory authority with requests or complaints.


Changes to this Privacy Policy


We keep our Privacy Policy under regular review to make sure it is up to date and accurate. The date of the last update can be found at the beginning of this Privacy Policy. We recommend that you visit this page regularly to check for any updates that may have been made.